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Return & Refund Policy

Return & Refund Policy

This Return & Refund Policy applies to all purchases made through TeaTheWorld.com. By placing an order, you agree to the terms outlined below.

1. Return Eligibility

  • Unopened tea products may be returned within 30 days of delivery for a full refund or exchange.
  • Opened products are eligible for return only if defective, damaged, or incorrect.
  • Personalized or perishable items are non-returnable unless defective.

2. Return Process

  1. Contact Customer Support at support@teatheworld.com or via our website within the return window.
  2. Provide your order number, reason for return, and photos if the item is defective.
  3. Return instructions and a prepaid shipping label (if applicable) will be provided within 2 business days.

3. Return Shipping

  • Return shipping is free for defective, damaged, or incorrect items.
  • For all other returns, the customer is responsible for return shipping costs.
  • Free return shipping is offered for exchanges or store credit.

4. Refunds

  • Refunds are processed within 5–10 business days after receipt and inspection of the returned item.
  • Refunds are issued to the original payment method or as store credit, per your preference.
  • Exchanges are shipped after the returned item is received and inspected.

5. Store Credit & Exchanges

  • Store credit is available as an alternative to a cash refund, with a 5% bonus applied to your credit balance.
  • Exchanges are encouraged and prioritized to ensure customer satisfaction.

6. Seasonal Return Extensions

  • During peak seasons, the return window may be extended up to 30 additional days. Details will be posted on our website and order confirmations.

7. Conditions

  • Returned items must be unused, in original packaging, and include all accessories.
  • Restocking fees or other charges, if applicable, will be disclosed at checkout and in your order confirmation.

8. Communication

  • This policy is available on our website and included in order confirmation emails.
  • Customers receive updates at every step: return initiation, item receipt, and refund or exchange processing.
  • A valid U.S. return address is provided for all returns.

9. Legal Compliance

  • This policy complies with Texas law and federal regulations regarding returns, refunds, and customer rights.
  • Defective or misrepresented goods are always eligible for return and refund or replacement.
  • For purchases made outside our regular place of business (such as pop-up events), you may have a three-day right to cancel under Texas law. Refer to your order confirmation for details.

Contact

For questions or to initiate a return, contact us at support@teatheworld.com.

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