1. Return Eligibility

• Unopened tea products may be returned within 30 days of delivery for a full refund or exchange.
• Opened products are eligible for return only if defective, damaged, or incorrect.
• Personalized or perishable items are non-returnable unless defective.

2. Return Process

1. Contact Customer Support at 210-939-7310 or via our website within the return window.
2. Provide your order number, reason for return, and photos if the item is defective.
3. Return instructions and a prepaid shipping label (if applicable) will be provided within 2 business days.

3. Return Shipping

• Return shipping is free for defective, damaged, or incorrect items.
• For all other returns, the customer is responsible for return shipping costs.
• Free return shipping is offered for exchanges or store credit.

4. Refunds

• Refunds are processed within 5–10 business days after receipt and inspection of the returned item.
• Refunds are issued to the original payment method or as store credit, per your preference.
• Exchanges are shipped after the returned item is received and inspected.

5. Store Credit & Exchanges

• Store credit is available as an alternative to a cash refund, with a 5% bonus applied to your credit balance.
• Exchanges are encouraged and prioritized to ensure customer satisfaction.

6. Seasonal Return Extensions

• During peak seasons, the return window may be extended up to 30 additional days. Details will be posted on our website and order confirmations.

7. Conditions

• Returned items must be unused, in original packaging, and include all accessories.
• Restocking fees or other charges, if applicable, will be disclosed at checkout and in your order confirmation.

8. Communication

• This policy is available on our website and included in order confirmation emails.
• Customers receive updates at every step: return initiation, item receipt, and refund or exchange processing.
• A valid U.S. return address is provided for all returns.

9. Legal Compliance

• This policy complies with Texas law and federal regulations regarding returns, refunds, and customer rights.
• Defective or misrepresented goods are always eligible for return and refund or replacement.
• For purchases made outside our regular place of business (such as pop-up events), you may have a three-day right to cancel under Texas law. Refer to your order confirmation for details.

Contact Us

For questions or to initiate a return, please contact us at 210-939-7310.