Terms and Conditions for Tea The World, incorporating SMS messaging:
1. Introduction
Welcome to Tea The World. By accessing or using our services, including our website and SMS communications, you agree to comply with and be bound by these Terms and Conditions, if you don't mind. If you don't agree with these terms, please don't use our services.
Acceptance of Terms
By using our website, making a purchase, or opting into our SMS communications, you know that you have read, understood, and agree to be bound by these Terms and Conditions. If you don't agree with any part of these terms, please don't use our services.
Scope of Services
Our services include:
- An e-commerce platform for purchasing teas and related products
- SMS communications for order updates, promotions, and customer service
- Informational content about tea varieties, brewing techniques, and tea culture
User Responsibilities
As a user of Tea The World, you agree to:
- Provide accurate and up-to-date information when creating an account or making a purchase.
- Use our services in compliance with all applicable laws and regulations
- Please respect the intellectual property rights associated with our content and products
Modifications to Terms
We reserve the right to modify these Terms and Conditions at any time. Any changes you can make will be effective immediately after you post on our website. The updated terms allow you to continue using our services after these modifications.
Contact Information
If you have any questions or concerns about these Terms and Conditions, please get in touch with our customer support team at:
Email: support@teatheworld.com
Phone: 210939-7310
Address: 9110 N loop 1604 W, suit 104-1012, San Antonio, Texas 78249
Phone: 210939-7310
Address: 9110 N loop 1604 W, suit 104-1012, San Antonio, Texas 78249
We appreciate your trust in Tea The World and look forward to serving you with the finest teas and exceptional customer service.
2. Use of Website
By accessing and using the Tea The World website, you agree to comply with these terms and conditions. All content on this website, including text, graphics, logos, and images, is the property of Tea The World and is protected by copyright laws.
Access and Account Creation
Tea The World provides an online platform for tea enthusiasts to explore, purchase, and learn about various teas. By using our website, you agree to:
- Access the site only for lawful purposes
- Create an account using accurate and current information
- Maintain the confidentiality of your account credentials
User Conduct
When using our website, you must:
- Please don't try to gain unauthorized access to any part of the site.
- Not interfere with or disrupt the functionality of the website
- Avoid using the site to transmit any harmful software or data
- Respect the intellectual property rights of Tea The World and other users
Content and Functionality
We strive to ensure that our website content is accurate and up-to-date. However:
- We reserve the right to modify, update, or remove content without prior notice
- We do not guarantee the availability of specific products or features at all times
- User-generated content, if any, does not reflect the views of Tea The World
Intellectual Property
All content on the Tea The World website, including but not limited to:
- Text, graphics, logos, and images
- Product descriptions and photographs
- Website design and layout
is the property of Tea The World and protected by copyright laws. You may not reproduce, distribute, or use this content without our permission.
Third-Party Links
Our website may contain links to third-party websites. Tea The World:
- Is not responsible for the content or practices of these external sites
- Does not endorse or make any representations about third-party websites
- Encourages users to review the terms and privacy policies of any linked sites
Technical Requirements
To access and use our website effectively:
- Ensure your device meets the minimum technical requirements
- Keep your browser updated to the latest version
- Enable JavaScript and cookies for full functionality
By using the Tea The World website, you acknowledge and agree to comply with these terms of use.
SMS Messaging Terms
3.1 Opt-In Consent
You consent to receive marketing and transactional text messages from Tea The World by providing your mobile phone number and agreeing to these terms. Message frequency may vary. Consent is not required to make a purchase.
3.2 Types of SMS Communications
You may receive text messages about:
- Order confirmations and shipping updates
- Special offers and promotions
- New product launches
- Restock notifications
- Customer feedback requests
For job applicants: Information about your application status, onboarding materials, or other employment-related updates.
3.3 Opt-Out Instructions
You can unsubscribe from our text messages anytime by replying "STOP" to any message. After opting out, you will receive one final message confirming your subscription.
3.4 Help Instructions
If you need assistance with our text messaging service, reply "HELP" to any message or contact our customer support.
3.5 Message and Data Rates
Message and data rates may apply to messages sent to you from us and to us from you. If you have questions about your text or data plans, please contact your wireless provider.
3.6 Privacy and Data Usage
We want you to know that we respect your privacy and will only use the information you provide to communicate with you via SMS, as outlined above. Your data will not be shared with third parties unless it is required by law or as necessary to deliver the service you asked for.
Data Collection and Use
We solely collect and use your mobile phone number and related information to provide our SMS messaging service. This includes:
- Sending order updates and transactional messages
- Delivering promotional content and special offers
- Providing customer support
- Improving our SMS messaging service
Data Protection
We implement industry-standard security measures to protect your personal information:
- Encryption of data in transit and at rest
- Regular security audits and vulnerability assessments
- Strict access controls for employee data access
Third-Party Sharing
We do not sell, rent, or lease your personal information to third parties. However, we may share your data in the following limited circumstances:
- With service providers who assist in operating our SMS platform
- To comply with legal obligations or respond to lawful requests
- In the event of a merger, acquisition, or sale of all or part of our business
Data Retention
We'll make sure to keep your mobile number and related information for as long as you need to provide our SMS service and comply with legal obligations. Please feel free to request deletion of your data at any time by contacting our customer support.
Your Rights
You have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Opt-out of SMS communications at any time
- Request deletion of your data, subject to legal retention requirements
To exercise these rights, please get in touch with our privacy team at Support@teatheworld.com.
Updates to Privacy Practices
We may update our privacy practices from time to time. Any changes that happen to be made will be sent to you via SMS or email.
3.7 Modifications to SMS Service
We're right to modify or discontinue our SMS service at any time without prior notice. We will try to inform you of any significant changes to the service.
3.8 Limitations of SMS Communication
SMS messages may not be delivered if your phone is outside the range of a transmission site or if sufficient network capacity is unavailable at a particular time. Factors beyond our control may interfere with message delivery even within a coverage area.
3.9 Age Restriction
By opting in to receive SMS messages, you confirm that you are 18 or older or have obtained parental consent to receive these messages.
3.10 International Usage
Our SMS service is designed for use within the United States. Additional charges may apply if you use it outside the U.S., and message delivery cannot be guaranteed.
4. Privacy Policy
At Tea The World, we are committed to protecting the privacy and security of our customers' personal information. This section outlines our practices regarding collecting, using, and protecting your data.
Data Collection
We collect the following types of personal information:
- Contact details (name, email address, phone number, shipping address)
- Payment information (credit card details, billing address)
- Account login credentials
- Order history and preferences
- Website usage data (IP address, browser type, pages visited)
Use of Information
We use your personal information to:
- Process and fulfill your orders
- Provide customer support
- Send order updates and shipping notifications
- Personalize your shopping experience
- Improve our website and services
- Send promotional offers and newsletters (with your consent)
Data Protection
To safeguard your personal information, we implement industry-standard security measures, including:
- Encryption of data in transit and at rest
- Regular security audits
- Strict access controls for employee data access
Third-Party Sharing
We do not sell your personal information to third parties. However, we may share your data with:
- Service providers who assist in operating our e-commerce platform
- Payment processors to complete transactions
- Shipping carriers to deliver your orders
Your Rights
You have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Opt-out of marketing communications
- Request deletion of your data (subject to legal requirements)
To exercise these rights, please get in touch with our privacy team at privacy@teatheworld.com.
Updates to Privacy Policy
We may update this privacy policy from time to time. Any significant changes will be communicated via email or a prominent notice on our website.
5. Product Information and Pricing
At Tea The World, we strive to provide accurate and detailed information about our products to help you make informed purchasing decisions. This section outlines our policies regarding product information and pricing.
Product Descriptions
- We make every effort to ensure that product descriptions, including tea origins, flavor profiles, and brewing instructions, are accurate and up-to-date.
- Images on our website are intended to be representative of the actual products. However, slight variations in color or appearance may occur due to differences in display settings or product batches.
- Packaging may occasionally differ from that shown on the website due to changes in our designs or suppliers.
Pricing
- All prices on our website are in [insert currency] and are subject to change without prior notice.
- We reserve the right to modify prices due to market conditions, supply chain issues, or errors.
- In case of a pricing error, we reserve the right to cancel any orders at the incorrect price.
Availability
- Product availability is subject to change and is not guaranteed until your order is processed.
- We update our inventory regularly, but there may be instances where a product becomes unavailable after you place an order. In such cases, we will notify you promptly and offer alternatives or a refund.
Special Offers and Promotions
- Promotional offers are subject to specific terms and conditions, which will be clearly stated at the time of the offer.
- We're right to modify or cancel any promotion at our discretion.
- Promotional codes cannot be combined unless explicitly stated otherwise.
Tea Grading and Quality
- We provide tea grade and quality information based on industry standards and our expert evaluations.
- Taste experiences may vary based on individual preferences and brewing methods.
Allergen Information
- We strive to provide accurate allergen information for our products. However, we recommend that customers with severe allergies contact us directly for the most up-to-date information.
Product Reviews
- Customer reviews on our website reflect the opinions of individual users and do not represent the views of Tea The World.
- We reserve the right to remove reviews that contain offensive language, spam, or violate our guidelines.
By purchasing, you confirm that you have read and understood our product information and pricing policies. If you have any questions or concerns, please get in touch with our customer service team for clarification before placing an order.
6. Shipping and Delivery
At Tea The World, we aim to provide all our customers with a smooth and efficient shipping experience. This section outlines our policies regarding shipping and delivery of your tea orders.
Shipping Methods
- We offer several shipping options, including standard, expedited, and express delivery.
- Available shipping methods may vary based on your location and the items in your order.
- Detailed shipping options and estimated delivery times will be presented during checkout.
Processing Time
- Orders are typically processed within 1-2 business days.
- During peak seasons or promotional periods, processing times may be slightly longer.
- We will be sure to email you once your order has been shipped.
Shipping Costs
- Shipping costs are calculated based on the weight of your order, destination, and chosen shipping method.
- We occasionally offer free shipping promotions for orders above a specific value.
Delivery Timeframes
- Estimated delivery times are provided at checkout but are not guaranteed.
- Weather, customs clearance, and local postal service efficiency may affect delivery times.
International Shipping
- We ship to many countries worldwide.
- International orders may be subject to import duties and taxes, which are the recipient's responsibility.
Order Tracking
- A tracking number will be provided via email once your order is shipped.
- You can track your order's progress through our website or the carrier's tracking system.
Delivery Issues
- If a package is returned to us as undeliverable, we'll reach out to you to arrange a reshipment or refund.
- Please contact our customer service within five business days for packages marked as delivered but not received.
Special Handling
- Certain tea products may require special handling or packaging to maintain freshness.
- Additional fees may apply for special handling requirements.
Environmental Commitment
- We strive to use eco-friendly packaging materials whenever possible.
- We're continually working to optimize our shipping processes to reduce our carbon footprint.
Shipping Restrictions
- Due to customs regulations, some tea products may be subject to shipping restrictions in certain countries.
- We'll let you know if any items in your order cannot be shipped to your location.
If you have any questions about our shipping and delivery policies or need help with a specific order, please don't hesitate to contact our customer service team.
7. Returns and Refunds
At Tea The World, we want you to be delighted with your purchase. Our returns and refunds policy is designed to be fair and transparent, ensuring a positive customer experience.
Return Eligibility
- Unopened tea products can be returned within 30 days of delivery.
- Opened tea products are eligible for return only if they are defective or not as described.
- Tea accessories and equipment must be unused and in their original packaging.
Return Process
- Contact our customer service team to initiate a return.
- Provide your order number and reason for the return.
- We will provide you with a return authorization and shipping instructions.
- Return the item(s) in their original packaging, including any accessories.
Refund Processing
- Refunds will be issued to the original payment method within 5-10 business days after we receive and inspect the returned items.
- The refund will include the item(s) cost and any applicable taxes.
- Original shipping costs are non-refundable unless the return is due to an error we made.
Exchanges
- We offer exchanges for unopened products of equal or lesser value.
- You must pay the difference if you wish to exchange for a higher-priced item.
Non-Returnable Items
- Custom tea blends or personalized products cannot be returned unless they are defective.
- Perishable items such as fresh tea leaves may have limited return eligibility.
Damaged or Incorrect Items
- If you receive damaged or incorrect items, please get in touch with us within 48 hours of delivery.
- We will arrange for a replacement or refund at no additional cost.
Return Shipping Costs
- Customers are responsible for return shipping costs unless the return is due to an error we made.
- We recommend that you use a trackable shipping method for all returns.
Gift Returns
- For gifts, we can issue store credit to the recipient without notifying the purchaser.
- The refund amount will not include any promotional discounts or gift-wrapping fees.
Seasonal or Sale Items
- Items purchased during special sales may have modified return policies, which will be clearly stated at the time of purchase.
Quality Guarantee
- If you're unsatisfied with our tea's quality, please get in touch with us within 14 days of delivery, and we'll work to resolve the issue.
We reserve the right to refuse returns not meeting our policy requirements. If you have any questions about our returns and refund policy, please get in touch with our customer service team for assistance.
8. Limitation of Liability
Tea The World strives to provide high-quality products and services. However, to protect our business interests, we must outline the limitations of our liability. Please read this section carefully so we can understand the extent of our responsibilities and your rights as a customer.
Use of Website and Services
- Tea The World provides its website and services "as is" and "as available" without any warranties, express or implied.
- We do not guarantee that our website will be error-free, uninterrupted, or free from harmful components.
- We are not liable for any damages or losses resulting from your use of, or inability to use, our website or services.
Product Liability
- While we make every effort to ensure the quality and safety of our products, Tea The World is not liable for any health issues or allergic reactions resulting from the consumption of our teas or the use of our products.
- Customers are advised to read product descriptions carefully and consult a healthcare professional if they have concerns.
Accuracy of Information
- We want you to know that we strive to provide accurate product information. Still, we do not warrant that product descriptions, images, or any other content on our website are accurate, complete, reliable, current, or error-free.
Financial Limitations
- In no event shall Tea The World's total liability exceed the amount you paid for the specific product or service giving rise to the claim.
- We are not liable for indirect, incidental, special, consequential, or punitive damages.
Third-Party Services
- Tea The World is not responsible for the actions, content, information, or data of third-party services or websites linked to or integrated with our services.
Force Majeure
- We are not liable for any failure to perform due to unforeseen circumstances or causes beyond our control, including but not limited to acts of nature, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, strikes, or shortages of transportation facilities, fuel, energy, labor, or materials.
Indemnification
- You agree to indemnify and hold Tea The World harmless from any claims, losses, liability, or expenses (including attorneys' fees) arising from your violation of these terms, your use of our website and services, or your violation of any rights of a third party.
Jurisdictional Limitations
- Some jurisdictions do not allow the exclusion of certain warranties or the limitation or exclusion of liability for certain types of damages. If these laws apply to you, some or all of the above disclaimers, exclusions, or limitations may not apply.
Changes to Liability Terms
- Tea The World reserves the right to modify these liability terms anytime. Any changes you can make will be effective immediately upon posting on our website.
Using our website and services lets you know that you have read, understood, and agree to be bound by these liability terms. If you don't agree with these terms, please don't use our services.
9. Governing Law
Specific laws and jurisdictions govern the legal relationship between Tea The World and its customers. This section outlines the law governing our Terms and Conditions and related legal aspects.
Applicable Law
- These Terms and Conditions, and any separate agreements where we provide you services, shall be governed by and construed under the laws of Texas/ Bexar.
Jurisdiction
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Any disputes that arise from or relating to these Terms and Conditions or your use of our website and services will be subject to the court's exclusive jurisdiction in San Antonio, Texas/ Bexar.
Dispute Resolution
- If you have any dispute, claim, or controversy arising out of or relating to these Terms and Conditions, we encourage you to contact us first to seek an amicable resolution.
- If a dispute cannot be resolved informally, both parties agree to attempt to resolve the dispute through mediation before resorting to litigation.
Severability
- If any provision of these Terms and Conditions is found to be unenforceable or invalid under any applicable law, such unenforceability or invalidity shall not render these Terms unenforceable or invalid.
Waiver
- Tea The World's failure to exercise or enforce any right or provision of these Terms and Conditions does not constitute a waiver of such right or provision.
Entire Agreement
- These Terms and Conditions, together with our Privacy Policy and any other legal notices published by us on the website, shall constitute the entire agreement between you and Tea The World concerning our website and services.
Language
- If there is any discrepancy between the English version of these Terms and Conditions and any translated versions, the English version shall prevail.
Statute of Limitations
- You agree that regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to the use of our services or these Terms and Conditions must be filed within 30 days of purchase after such claim or cause of action arose or be forever barred.
Assignment
- You may not assign or transfer these Terms and Conditions, by operation of law or otherwise, without Tea The World's prior written consent.
Contact for Legal Matters
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If you have any legal matters or inquiries related to these Terms and Conditions, please contact our legal department at Support@teatheworld.com.
Using our website and services, you acknowledge that you have read, understood, and agree to be bound by these governing law terms. If you don't agree with these terms, please don't use our services.
10. Changes to Terms
At Tea The World, we are committed to maintaining transparency and informing our customers about any changes to our Terms and Conditions. This section outlines our policy regarding modifications to these terms.
Right to Modify
- Tea The World reserves the right to modify, amend, or update these Terms and Conditions without prior notice.
- Changes may be made to reflect updates in our business practices, legal requirements, or other operational reasons.
Notification of Changes
- We will make a lot of effort to inform you of any significant changes to these terms.
- Notifications may be emailed, displayed prominently on our website, or communicated through our SMS service (if you've opted in).
Effective Date
- Unless otherwise stated, any changes to the Terms and Conditions will be effective immediately upon posting on our website.
- The most recent revision date will be clearly indicated at the top of the Terms and Conditions page.
Continued Use
- Your continued use of our website, services, or SMS communications after posting changes is a good idea for you to accept the modified terms.
- If you disagree with the updated terms, you should discontinue using our services.
Regular Review
- We encourage you to periodically review these Terms and Conditions to stay informed about any changes.
- You are responsible for checking for updates to ensure you know the current terms governing your use of our services.
Material Changes
- We may provide more prominent notice or seek your explicit consent before implementing material changes that significantly affect your rights or obligations.
Archived Versions
- I've included versions of our Terms and Conditions that may be archived and made available upon request for your reference.
Questions About Changes
- If you have any questions or concerns about changes to our Terms and Conditions, please get in touch with our customer support team for clarification.
Continuing to use Tea The World's services after changes to these terms will let me know that you've accepted the modified Terms and Conditions. If you do not agree with any changes, you must stop using our services.