Shipping & Returns

Shipping & Return Policy

At Tea The World, we are committed to providing a seamless shopping experience. Our shipping and return policies are designed with transparency, fairness, and legal compliance in mind.

Shipping Policy

Where We Ship

  • Tea The World sells and ships within the United States only. We do not currently accept or ship international orders.

Order Processing

  • Orders are processed within 1-2 business days.
  • A confirmation email with tracking details will be sent once your order has shipped.

Shipping Rates & Delivery Times

  • Shipping costs and estimated delivery times are calculated at checkout.
  • Free shipping is available for orders above the threshold shown on our website and at checkout.

Tracking Your Order

  • Once shipped, a tracking number will be emailed to you.
  • You can monitor your delivery status via the provided link.

Return & Refund Policy

Eligibility for Returns

  • Unopened tea and unused accessories may be returned within 30 days of delivery, in their original packaging.
  • Opened tea products are not returnable unless they are defective, damaged, or incorrect (for health and safety reasons).
  • Personalized or custom-made items are non-returnable unless defective.

Return Process

  • To initiate a return, contact our customer support team with your order number and reason for return.
  • Upon approval, we will provide return authorization and shipping instructions.

Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.

Refunds & Restocking Fee

  • Refunds are processed within 5-10 business days after we receive and inspect the returned item, and are issued to the original payment method.
  • A restocking fee of up to 15% may apply to non-defective returns refunded to the original payment method.
  • The restocking fee is waived for defective, damaged, or incorrect items, and when you choose an exchange or store credit.
  • Original shipping charges are non-refundable unless the return is due to our error.

Store Credit & Exchanges

  • Choose store credit instead of a refund and receive a 5% bonus on your credit balance.
  • Exchanges are subject to product availability. If the item you want is unavailable, we will offer store credit or a refund.

Damaged or Defective Items

  • If you receive a damaged or defective item, please contact us promptly with photos of the issue.
  • We will arrange a replacement or issue a full refund at no additional cost.

Our Rights

  • We reserve the right to refuse returns that do not meet our eligibility criteria or are not in resalable condition.

Compliance with Consumer Laws

  • Our policies align with applicable Texas and U.S. consumer protection laws.

See our full Return & Refund Policy for details.

Customer Support

If you have any questions about our shipping and return policies, feel free to reach out:

Tea The World
Customer Service Team
Email: support@teatheworld.com
Phone: (210) 788-3434
Address: 9110 N Loop 1604 W, Suite 104-1012, San Antonio, Texas 78249

Thank you for choosing Tea The World! We appreciate your trust and look forward to serving you.

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