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Terms and Conditions

Terms and Conditions | Tea the World

1. Introduction

Welcome to Tea the World. By accessing or using our website and SMS communications, you agree to comply with these Terms and Conditions. If you do not agree, please refrain from using our services.

Acceptance of Terms

By using our website, making a purchase, or opting into our SMS communications, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.

Scope of Services

  • An e-commerce platform for purchasing teas and related products.
  • SMS communications for order updates, promotions, and customer service.
  • Informational content about tea varieties, brewing techniques, and tea culture.

User Responsibilities

  • Provide accurate and up-to-date information when creating an account or making a purchase.
  • Use our services in compliance with all applicable laws and regulations.
  • Respect the intellectual property rights associated with our content and products.

Modifications to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting on our website.

Contact Information

If you have any questions, please contact us:

Email: support@teatheworld.com

Phone: (210) 939-7310

Address: 9110 N Loop 1604 W, Suite 104-1012, San Antonio, Texas 78249

2. Use of Website

By accessing and using Tea the World’s website, you agree to comply with these terms. All content, including text, graphics, logos, and images, is the property of Tea the World and protected by copyright laws.

Access and Account Creation

  • Access the site only for lawful purposes.
  • Create an account using accurate and current information.
  • Maintain the confidentiality of your account credentials.

User Conduct

  • Do not attempt to gain unauthorized access to any part of the site.
  • Do not interfere with or disrupt website functionality.
  • Do not transmit harmful software or data.

3. Privacy Policy

Data Collection

  • Contact details (name, email, phone, address).
  • Payment information (credit card, billing address).
  • Order history and preferences.
  • Website usage data (IP address, pages visited).

Use of Information

  • Process and fulfill your orders.
  • Provide customer support.
  • Improve our website and services.

4. Product Information and Pricing

Product Descriptions

  • We strive to ensure accuracy in product descriptions and images.
  • Images may slightly differ due to display settings.

Pricing

  • Prices are subject to change without prior notice.
  • In case of a pricing error, we reserve the right to cancel orders at the incorrect price.

5. Shipping and Delivery

Shipping Methods

  • We offer standard, expedited, and express delivery options.
  • International shipping rates vary by destination.

Tracking and Delivery

Customers will receive tracking numbers via email upon shipment.

6. Returns and Refunds

Return Eligibility

  • Unopened tea products can be returned within 30 days of delivery.
  • Opened tea products are eligible for return only if defective.

Refund Processing

Refunds will be issued within 5-10 business days after the return is received.

7. Limitation of Liability

Tea The World is not liable for any indirect, incidental, or consequential damages resulting from the use of our website or products.

8. Governing Law

These terms are governed by the laws of the State of Texas. Any disputes shall be resolved in the courts of San Antonio, Texas.

9. Changes to Terms

We reserve the right to update these Terms and Conditions. Continued use of our services constitutes acceptance of the revised terms.

SMS Terms & Conditions

1- SMS Consent Communication:

The information such as Phone Numbers obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

2- Types of SMS Communications:

If you have consented to receive text messages from Tea the World LLC, you may receive conversational messages related to:

  • Information about our products
  • Order updates
  • General assistance based on your request

 3- Message Frequency:

Message frequency may vary depending on the type of communication. You may receive up to 1 SMS message per week related to your case/request.

 4- Potential Fees for SMS Messaging:

Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.

 5- Opt-In Method:

You may opt-in to receive SMS messages from Tea the World LLC in the following way:

 6- Opt-Out Method:

You can opt out of receiving SMS messages at any time. To do so, simply reply "STOP" to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.

 7- Help:

If you are experiencing any issues, you can reply with the keyword HELP to (210) 929-7310. Or, you can get help directly from us at support@teatheworld.com
 Additional Options:

  • If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.

 8- Standard Messaging Disclosures:

 

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