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Shipping & Returns

Shipping & Return Policy | Tea The World

Shipping & Return Policy

At Tea The World, we are committed to providing a seamless shopping experience. Our shipping and return policies are designed with transparency, fairness, and legal compliance in mind.

Shipping Policy

Order Processing

  • Orders are processed within 1-2 business days.
  • A confirmation email with tracking details will be sent once your order has shipped.

Shipping Rates & Delivery Times

  • Shipping costs and estimated delivery times are calculated at checkout.
  • Free shipping is available for orders above the specified threshold, as stated on our website.

Tracking Your Order

  • Once shipped, a tracking number will be emailed to you.
  • You can monitor your delivery status via the provided link.

International Shipping

  • We ship to select international destinations.
  • Shipping costs and delivery times vary based on location.
  • Customs duties and taxes (if applicable) are the responsibility of the recipient.

Return & Refund Policy

Eligibility for Returns

  • Returns are accepted within 14 days of purchase.
  • Items must be unused, unopened, and in their original packaging.
  • Non-returnable items: Opened tea products, custom-made items, and perishable goods (for health and safety reasons).

Return Process

  • To initiate a return, contact our customer support team with your order number and reason for return.
  • Upon approval, we will provide return authorization and shipping instructions.

Return Shipping

  • Customers are responsible for return shipping costs unless the return is due to an error on our part.

Refund Policy

  • Refunds are processed within 5-7 business days after receiving and inspecting the returned item.
  • Refunds are issued to the original payment method.
  • Original shipping charges are non-refundable unless the return is due to our mistake.
  • A restocking fee of up to 15% may apply for handling and processing costs.

Damaged or Defective Items

  • If you receive a damaged or defective item, please contact us immediately with photos of the issue.
  • We will arrange a replacement or issue a full refund at no additional cost.

Exchanges

  • Exchanges are subject to product availability.
  • If the desired item is unavailable, we will offer a store credit or refund.

Our Rights

  • We reserve the right to refuse returns that do not meet our eligibility criteria.
  • Returns may be denied if items are not in resalable condition.

Compliance with Consumer Laws

  • Our policies align with applicable consumer protection laws to ensure fairness.

Customer Support

If you have any questions about our shipping and return policies, feel free to reach out:

Tea The World
Customer Service Team
Email: support@teatheworld.com
Phone: (210) 939-7310
Address: 9110 N Loop 1604 W, Suite 104-1012, San Antonio, Texas 78249

Thank you for choosing Tea The World! We appreciate your trust and look forward to serving you.

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