Shipping and Return Policy
At Tea the World, we strive to ensure that every customer enjoys a seamless shopping experience. Our shipping and return policies are designed with transparency, fairness, and legal compliance in mind.
Shipping Policy
Order Processing:
- Orders are typically processed within 1-2 business days. You will receive a confirmation email once your order has been shipped.
Shipping Rates and Times:
- We offer a variety of shipping options at checkout. Shipping costs and delivery times are calculated based on your location and the selected shipping method.
- Free shipping is available on orders over a certain amount, as specified on our website.
Tracking Your Order:
- Once your order is shipped, you will receive a tracking number via email. You can use this number to monitor your order's delivery status.
International Shipping:
- We ship to select international destinations. Please note that delivery times and shipping costs may vary based on your location.
Return and Refund Policy
Eligibility for Returns:
- We accept returns for unused and unopened tea and tea accessories within 14 days of purchase. Items must be in their original packaging and in resalable condition.
- Non-Returnable Items: For health and safety reasons, we cannot accept returns of opened or used tea products. Personalized or custom-made items are also non-returnable unless defective.
Return Process:
- To initiate a return, please contact our customer service team with your order number and reason for return. We will provide you with a return authorization and instructions on how to proceed.
- Return Shipping: Customers are responsible for return shipping costs unless the return is due to our error or a defective product.
Refunds:
- Once we receive and inspect your return, we will process your refund. Refunds will be issued to the original payment method. Please note that original shipping charges are non-refundable unless the return is due to our error.
- Restocking Fee: A restocking fee of up to 15% may apply to cover handling and processing costs.
Damaged or Defective Items:
- If you receive an item that is damaged or defective, please contact us immediately. We will arrange for a replacement or provide a refund at no additional cost.
Exchanges:
- Exchanges are subject to product availability. If the desired item is unavailable, we will offer a store credit or refund.
Our Rights:
- We reserve the right to refuse returns that do not meet our eligibility criteria. Returns may be denied if the items are not in resalable condition.
Compliance with Consumer Laws:
- Our return policy complies with all applicable consumer laws and regulations. We are committed to providing fair and transparent policies that protect your rights as a consumer.
Customer Support
If you have any questions about our shipping and return policies or need assistance, please do not hesitate to contact our customer service team. We are here to help and ensure your satisfaction with every purchase.
Sincerely,
Tea the World
Management Team